trust

Do I Really Need Three Bids?

The short answer is no, however the Contractors State Liscense Board (CSLB) says"Yes". Discrepancy? Not really. 

Alameda Victorian kitchen

Alameda Victorian kitchen

What the CSLB is trying to do is help protect you, the consumer. Too often homeowners like yourself decide to use the first "nice guy" contractor they meet to remodel their kitchens and bathrooms. Unfortunately an overwhelming number, seniors and younger generations alike, are taken advantage of by unlicensed, expired or even shared license contractors who take excessive time in completing the remodel and usually increase the cost by nickel and diming "unforeseen" circumstances that they really should've been aware of and all too often these "nice guys" disappear never to be found or finish the work you've already paid them to do. The CSLB isn't recommending that you do this practice of getting bids just so you can find the lowest bidder. In fact it's the mere opposite. Doing the bidding process will illuminate for you who has listened and payed attention to your needs, home, budget and other details vs who it trying to be the lowest bidder. Typically the lowest bidder has not made a clear detailed description of the work they will be doing for you, how long it will take and fixed costs, sometimes they even have asingle page contract that generically says "remodel kitchen".

So why do I disagree with the CSLB regarding bids? Honestly it's because you can vett the good contractors out more easily. Start with a conversation. Ask your interior designer or architect for recommended professionals they have relationships with. Ask them why they think the contractors they are recomending might be right for you. During the Schematic Design Process, I often recommend a couple of contractors for the homeowners to meet. Occasionally I haven't worked with them before in a home, but I've built a relationship with them through the National Association of the Remodeling Industry (NARI) and I've had great feedback about them and their work from colleges and past clients. More often than not I have worked with them on some remarkably transforming spaces. 

Main things I look for and recommend you look for too:

Lafayette Cottage Traditional Kitchen

Lafayette Cottage Traditional Kitchen

Trust

  • How do I feel in there presence
  • How do the things they say about their business model and process align with my core values? 
  • What is my basic gut feeling? It's okay to say it's not a good fit based on this alone.

 

Practical

  • What will they be like to work with as a designer and as a homeowner? 
  • Do they speak contractor over my head terminology or can they explain things in a way that I can easily understand? 
    • One of my pet-peeves is when experts in their field are my advisors, such as accountants and insurance professionals, and speak over my head in a lingo that is only specific to their career knowledge base.

 

Value

  • Pricing style:
    • Do they give a bid right after their first conversation with you based on random allowances?
      • How realistic could that really be?
    • Or do they offer a small contract to assess your home and provide a detailed construction contract with a fixed price?
      • In my experience this is the best path for a successful remodel.
  • Communication:
    • Does their construction contract provide a detailed list spelling out every fixture, faucet, work being done to re-wire and where etc?
    • Do they provide a construction schedule with their agreement outlining everything from where materials are ordered to when construction is expected to be completed?
    • Do they respond to emails and phone calls etc in a timely manner (generally 2 business days if they're not computer savy)? 
  • Finished product: 
    • Have you seen their recent work online or another portfolio?
    • Will they invite you to not only meet a past client but also see their project if you ask?
    • Did they pay attention to details or do you notice odd things that seem unfinished?

While there is nothing "wrong" with getting bids, we've seen how that can have a major negative impact in projects like the new San Francisco Bay Bridge from Oakland to San Francisco and the gigantic cost overruns! The most important thing to remember is that this is your home, who do you want to invite into your most private spaces?

We need a kitchen designer, not a kitchen salesperson.

Homeowners spend months trying to design their perfect kitchen or bathroom only to come up empty handed and overwhelmed.

San Francisco Inner Sunset Victorian

San Francisco Inner Sunset Victorian

They've spent hours sifting through Houzz, Pintrest and Google collecting inspirational ideas and clever tips. They start talking to contractors only to be told, "tell me what you want and where you want it". Often they have no idea where to start, and sometimes they download free "home design" apps that are slow and not as helpful in giving a realistic picture of their new space. Many walk into kitchen and bath fixture and cabinet showrooms or big-box stores, and come away disappointed by the experience of "being sold" because, naturally, they only design with the products they sell and their limited choices in design style. Sometimes it feels as though the sales oriented designer isn't even interested in good design, only increasing the dollar spent or they are not experienced enough to notice the important details.


Finding a "designer" is the easy part.  

You can search on Houzz, Google, Yelp, NKBA (National Kitchen and Bath Association), NARI (National association of the Remodeling Industry), IIDA (International Interior Design Association), ASID (American Society of Interior Designers) and other directories, but how do you narrow down the choices to find the right interior designer who doesn't act like a sales person? Ask questions and start with the basics. 

Berkeley Brown Shingle 

  • Have they worked in your area? 
  • Do you like some of the homes in their portfolio? 
  • What is their rating on Houzz, Yelp, Google+ etc? 
  • What do other professionals have to say about them, would they recommend them? 
  • Were you referred by a friend, did you like what you saw and heard as they remodeled their home? 
  • What about their website, does their process sound like what you would expect and enjoy? 

 

When you do decide to meet with a kitchen and bath designer for the first time, think about how you feel in their presence.

  • Is it easy to be relaxed in the conversation?
  • Are you doing most of the talking, are they listening and taking notes?
  • Or are they giving you "free" design and treating your project like a cookie cutter?
  • Do they offer a small design agreement so that you can "test drive" their ideas?
  • Do you feel that you can trust them?
  • Will they introduce you to general contractors and other professionals that they would trust to be in their own home?
  • Do they provide more than line drawings and show you what your remodel could really look like?
  • How do they speak of their competition? Do they bash them or are they cordial and appreciate other professionals, hint, this is a good indication of how they feel about their clients too

Computer Renderings

 

Ultimately, what is the deciding factor for you?

Do you look at the three-legged stool of remodeling and decide that the cheapest option is the best for you? Maybe a designer in a showroom working on commission might be the right fit after all. If speed or quality is your focus, an independent interior designer or a design-build company might be your best option. Whichever route you choose, trust is the essential ingredient. If for any reason you don't feel right or have a strange feeling about them you can politely end the conversation and let them know that it's simply not a good fit, thank them for their time and be on your way.


Decisions and Consequences

Every decision in life that has a consequence. Adopting a pet provides companionship and messy clean up. Getting married involves loving commitment and quirks to work around. Having children brings joy, challenges and lack of sleep. Buying a home has a sense of independence, a way to showcase your personality and style as well as maintenance that requires professional guidance and execution.

Whether our decisions have a positive, negative or balanced impact depends on our values. What is your primary decision factor? There are only three. Budget, Timing and Quality. Do you shop at discount stores knowing that you are keeping your budget low and might have the opportunity to grab a quality designer item, but knowing that it will take a while to search through the un-organized racks? Do you shop at department stores, confident that you can find what you are looking for off the rack in a reasonable amount of time and knowing that you might pay a little more for something that will most likely have a shorter lifespan? Do you shop at designer boutiques because you will be certain of the quality of the item as well as the design, knowing that you will pay more for the item that took longer to produce as well as find the just right fit for you? Asking yourself these questions will give you a sense of your general decision making style. 

Remodeling Decisions Require Balance

Remodeling Decisions Require Balance

In remodeling I often come across home owners who have chosen one of these routes. Most often is the person who has chosen the lowest budget route and unconsciously sacrifices both timing and quality.  It is like your basic three-legged-stool. When emphasis is too heavily placed on one leg, the others loose their ability to be maintained and the remodeling nightmare begins. It pains me to see friends in this predicament even now. 

Remodeling decisions require balance. Be realistic, how long will it take to remodel my home, 4 weeks or 6 months? Where do I live, what is the cost of living like? Why am I remodeling, for my long-term living, a fast sell on my home? Unfortunately home improvement shows are generally unrealistic for bay-area living. Their budgets are usually materials only and/or are based on national averages. As you know, living in the San Francisco bay area, we are at the top of the national averages in cost of living thus increasing the wages needed to pay for quality professionals. To ensure that the professionals you hire can provide quality we all desire it may take a little longer than just a few weeks. While timing and budget vary from project to project, quality should not. Does this mean you must select the highest rate? No, but it does mean that the lowest rates should be off your radar. Does this mean that you should have a 6 month time estimate for construction of a small bathroom? No, but it does mean that you should carefully consider time-frames of 2 weeks or less. In everything, ask yourself "is it too be god to be true?", if you think it just might be, I recommend using your gut instinct.

A quality remodeling professional will communicate clear intent and execution plans, communicate changes in a timely manner, put you at ease in discussing their home, your budget and timing,  have a realistic schedule for your project, be known in a positive light by their peers, local showrooms and clients. Most of all, in selecting a professional for your home there must be trust. You are inviting people into your life more than you realize. As a designer I'm ok with seeing your messy home even on our first appointment, it shown me how I might be able to restructure your storage needs. You will see the general contractor and their trade partners on a daily basis during construction from breakfast till dinner.

Although it is said that the three-legged stool always has one leg favored, I encourage you to have balance between the three as much as possible so that the consequence of remodeling is as pain-free as possible and provides you with the beautiful home you imagined.